Frequently Asked Questions

Find answers to common questions about our products and services

Do you offer installation services for large appliances?

Yes, professional installation is available for major appliances such as air conditioners, washing machines, and built-in ovens for an additional fee.

What is the warranty period for my electronics?

All products come with a standard 1-year manufacturer warranty. Extended warranty plans are available for purchase at the time of checkout.

Can I track my delivery in real-time?

Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your delivery progress.

What should I do if my appliance arrives damaged?

Please inspect your item upon delivery. If damage is found, refuse the shipment and contact our support team immediately for a replacement.

Do you offer haul-away services for old appliances?

Yes, we can remove your old appliance for recycling when delivering a new one. This service must be scheduled during the checkout process.

Are your products authentic and brand new?

SM Appliance only sells 100% authentic, brand-new products sourced directly from authorized manufacturers and distributors.